Refund and Cancellation Policy

Last updated: 19 October 2026

PROOF is a one-time ₹99 purchase of a digital spreadsheet that downloads as soon as your payment is confirmed. There is no subscription, so there is nothing to cancel and nothing renews.

When we refund

Email us within 7 days of your purchase and we’ll give you a full refund if:

you were charged but didn’t receive your spreadsheet, and we can’t deliver it;
you were charged more than once for the same plan;
the spreadsheet doesn’t open or work in Excel or Google Sheets, and we can’t fix it for you.

Because the file is personalised and delivered instantly, we don’t otherwise offer refunds once it has been downloaded. If you’re unhappy for another reason, write to us anyway: we read every message.

Failed payments

If a payment fails, you haven’t been charged. If money was debited for a failed payment, your bank or Razorpay usually reverses it automatically within 5–7 business days. If it hasn’t arrived after that, contact us with your payment ID.

How to ask for a refund

Email guna@contentdesk.in with your Razorpay payment ID (it starts with pay_ and is in Razorpay’s confirmation email or SMS) and a short description of the problem.

How refunds are paid

Approved refunds go back to the original payment method through Razorpay. They usually reach your account within 5–7 business days of approval, depending on your bank.